I decided to read the blog for the month of May. David Pogue writes about Customer Service in more than one way. A video is shown at the beginning of the blog which shows a customer calling the customer service for help on their computer which in the end he was hung up on. David talks shortly about customer service as in technical support then gets into customer service in education.
David brings up ideas that students are there to meet teacher's requirements. Also, that teachers are there to meet administrator needs. When really the service should be coming from the person higher on the pole. Teachers need to serve students and be there to give help when they need it. Administrators should be there for the teachers and listen to their problems or complaints with and help towards fixing them.
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